Technology

Submit a 'Help Ticket', by simply composing a new email addressed to: helpdesk@g-apps.monett.k12.mo.us Please be as descriptive as you can in the email and include any screenshots or error messages so that we can better diagnose the problem and help you.

Please be aware that any emails from non-staff accounts are not accepted by the ticketing system to prevent spam and abuse. If a student or guardian is having problems and you are unable to help them, please forward the communication over to helpdesk to create a ticket on their behalf. Tech staff will communicate via email directly with the student or guardian and yourself to keep everyone in the loop.

Contact your teacher with a description of the problem you are experiencing. They may be able to help resolve the issue without needing to escalate to the tech staff. Please include any screenshots or error messages so if they do need to pass it along, they will already have it.

High School students are able to email helpdesk@monettschools.org directly when tech issues come up.

Contact your student's teacher with a description of the problem you are experiencing. They may be able to help resolve the issue without needing to escalate to the tech staff. Please include any screenshots or error messages so if they do need to pass it along, they will already have it.

A guest WiFi network is provided for guest use with vouchers available from the campus offices. This WiFi network is only provided as a convenience and content filtering is enforced on it. Technology staff are able to provide limited assistance connecting devices to the guest WiFi.